[FONT="]Q:[/FONT]
[FONT="]hi,i have received my watch,thank you for that and i is very nice but unfortunately on closer inspection there is a defect in the dial between the numbers 6 and 7,it can only be seen with a magnifier or close pictures but it is there,i have attached some pictures. [/FONT][FONT="]What is the procedure for returns and replacements?...also to save all the trouble and expense of returning the item and because the defect cannot be seen with the naked eye i am prepared to keep it if maybe you offered me compensation,say $60,i will await your response[/FONT]
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[FONT="]A:[/FONT]
[FONT="]China-made watches and other consumer products are not perfect, especially when it comes to mass production. Custom-making 1 or 2 pieces is fine, but quality issues will occur when it comes to mass production. This is major reason why China-made products are cheaply-priced. Do you know that similar A Lange & Sohne wristwatch is selling US$22,000 in China? It equivalent Zhufeng is selling $300. [/FONT]
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http://www.jufengshang.com/AlangeSoehne12397[/FONT]
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[FONT="]For this low price please do not sit in the comfort of home looking closely under magnifying glass then criticizing this is bad that is defective. 99% of Beijing & Sea-Gull products have some sort of cosmetic imperfection. Scratches, dust, finger prints, hands misalignment are very common. I have been communicating with suppliers countless times on improving quality control. Unfortunately Beijing Watch Factory currently is incapable of making any improvement. If 99% is perfect, 1% is imperfect, it is still an acceptable product passing the QC test. Although everyone can make criticism, perfection is impossible. I know customers like you save money to buy a watch that you want to be as perfect as possible. However expectation should be lowered, China-made products are mass-produced, cheaply-priced for the general public. While a perfectionist will run into lots of headache, compromise a little and accept 1% imperfect, life will be much easier.[/FONT]
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[FONT="]Keep it, it's only 300USD, that is one night five-star hotel stay that lasts only 12 hours. If you buy a million dollar watch, you will still find defects here and there. [/FONT]
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[FONT="]Q:[/FONT]
[FONT="]I have to say that is a very disappointing and may i say quite rude response,$300 may not be a lot of money to you but it is to me and in this country when i buy any item i expect it to be perfect or if not i expect the seller to replace or refund...i am a member of the watchuseek website which is very active on chinese watches,it is were i found many recommendations for your website but i dare say that if i was to print your response on there it would not be good for your business at all,if you are not prepared to offer me a replacement or compensation i will publish your email on the website...[/FONT]
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[FONT="]A:[/FONT]
[FONT="]Go ahead and publish it online for the whole world to see. A perfection who pays 300USD, can not find any flaw by naked eyes, then suddenly find a black dot on a pure white dial with a magnifying glass, all of a sudden demand refund or 60USD compensation. If I bought a million dollar watch, I might easily find a flaw with a naked eye, do I claim 20% discount of 200K? [/FONT]
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[FONT="]Who is rude? Do I tell you the truth in the previous message? Do you have proper communication skills and sense of humor? Do I have to get down on knees to say "Dear Honorable, I am so sorry that ....."?[/FONT]
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[FONT="]Who is rich and who is poor? Am I rich? If I were so rich, why would I mind refunding 60USD? Do I own a nice house, a nice car, a nice wife, a happy life? Unfortunately no. I have been working very hard day and night struggling to find new products, write product descriptions, take photos, check quality, return and exchange unsatisfied products, packing, dispatch shipment, notify tracking information, following up with customer enquiries, product complaints and returns, so many things, in an effort to keep things running smoothly.[/FONT]
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[FONT="]Perfectionist who is expecting 100% as perfect as imaginary sketch photos, please stay away. I will not offer $60 discount, if everyone demand the same, good-stuffs.com will disappear in no time. I have been nice to everyone, but cannot fulfill the demand of perfectionist. For only a couple of hundred dollars, but you demand so much. 300USD will not create a miracle – it’s only a nice hotel’s one night stay that lasts 12 hours. When your car’s transmission broke down last time, it cost 500. When stock market collapsed, one day you might suffer 10000 dollars loss. [/FONT]
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[FONT="]On the photo I can see the watch is worn. The leather band will have to be replaced. The watch industry standard states once a watch is worn, it cannot be refunded. Send it back at your own expense and I will charge any perfectionist my shipping and handling cost of 20-30USD plus the cost of replacing leather band and another other wear and tear found.[/FONT]